Amazon Jungle Palace no Manaus Amazonas 690910

Endereço

AM-070 - Santo Agostinho, Manaus - AM, Brasil

Número de telefone

(92) 99285-5215

Site

www.amazonjunglepalace.com.br

Informações sobre o endereço

AM-070 - Santo Agostinho, Manaus - AM, Brasil
Latitude: -3.09994
Longitude: -60.0643

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Comentário Google Plus

Be Aware of Overcharge!!! I have been charged one extra night that we never stayed without authorization and they never refund it to me after months of communication! We stayed 2 nights in the summer during our trip to Amazon. The staying experience was neutral. The room was clean and the shuttle they offer is convenient. The guide David and restaurant staffs were friendly and helpful. We received misleading answers on tour prices beforehand and the front desk also misinformed us on the tour schedule, but that kind of things happens sometimes so I can forget about it. All the nightmare began after we were back from the trip. When i happened to check my credit card bill (I don't check every month and that could lead to a huge loss in this case!) I found a bill from an unknown company. From the address I thought it may be this hotel, but although we only stayed for 2 nights, the charge was exactly 3 night rates and was made before we arrived at the hotel. And we haven't authorized/signed any room charge during our stay! (Since I thought it was precharged through Expedia, where we booked, but it turned out not). So this is a illegal over charge without authorization. I contacted the hotel immediately. After sending several emails I got the reply that they will look at it. Then the long process begins. I need to send multiple emails, and only when I indicate that I will write about the fact on Tripadvisor they get back to me, or no reply at all. And regarding the refund they said they don't refund to credit card nor Paypal, only bank transfer, so i informed them my bank account in Japan, but nothing was transferred and no contact since then. And it has been over 4 months since our stay, and i feel being cheated and totally ripped off since the room rate is not cheap! I asked Expedia to investigate on this but seems they cannot get reply from the hotel as well. I advise you not to book this hotel if you don't want to get involved into this kind of cheat and screw your experience in the Amazon up!